Shilpa completed her graduation in Commerce from the University of Calcutta in 2012, however, being with her interests for working as a freelancer in different International BPO projects she started her journey as a project manager in Cybertoss. She was promoted to the head of non-voice BPO process and Marketing Head of the sector. She is excellent with her client communication skills and always covers up projects with her team is very much professional manner.Shilpa is married to Mr. Jitesh Patel, a lovely, responsible person and the couple has a cute son Darshit. Shilpa loves to listen to folk, country and soul musics and very much passionate about her family. She is equally responsible for her work and her team; as she says, “My team is my extended family and I would love to care, nourish and bring up them as my offsprings”.